Healthcare Provider Training:
Clinical Communication with Deaf & Hard of Hearing Patients:
Tools & resources for better outcomes
Debunking Myths & Assumptions to Bridge the Gap
There are many misconceptions about this community that result in ineffective communication. In the healthcare setting particularly, this can have serious consequences. Providers will learn: about the unique needs of this protected class of citizens, how to work with patients to reduce barriers to communication, foster autonomy and informed consent, and improve health outcomes while satisfying federal and Joint Commission mandates for accommodations.
Often, providers and patients have a different perspectives on whether communication is effective. The reasons for this will be explored along with tools to bridge the gap and meet patient needs.
- Deaf Culture & Healthcare Literacy
- The Deaf Perspective on the Healthcare Experience
- Healthcare Environment Barriers to Communication
- Practical Solutions for Remediating Barriers
- Applicable Laws
Healthcare Interpreting Training:
Do Nothing or Do No Harm?: Competing Values in Healthcare Interpreting
Members of the Healthcare Team: Ethical Practice through the Lens of Demand Control Schema
Dive into and apply the critical themes for effective healthcare interpreting.
The practice of healthcare interpreting is a specialization with a unique set of demands, goals, and responsibilities. During this presentation, participants will examine their place and work in the healthcare setting using the framework of the Demand Control Schema. Emphasis is placed on outcome-based decision-making. Resources and practice exercises are provided for skill development.
Interpreters will Examine:
- THE SPECIALIZATION OF HEALTHCARE INTERPRETING
- ETHICS & VALUES
- DEMAND CONTROL SCHEMA (DC-S)
- THE DEAF COMMUNITY’S INTERACTION WITH THE HEALTHCARE SYSTEM
- APPLICABLE LAWS
- THE HEALTHCARE SETTING
- DC-S APPLICATION
Contact me at firstname.lastname@example.org to discuss details.